FAQ & Contact

Once your order is confirmed, our team works hard to ship it as quickly as possible.

We can cancel or modify an order only if it has not been shipped yet.

• If your order has not yet been shipped, you can request a cancellation or modification here.
• If your order has already been shipped, unfortunately, we won’t be able to cancel or modify it.

You will have the option to return your order within 30 days of receiving it if the items don’t suit you.

Once your order is confirmed, our team works hard to ship it as quickly as possible.

We can only modify a shipping address if the order has not yet been shipped.

• If your order has not yet been shipped, you can request a shipping address change here.
• If your order has already been shipped, unfortunately, we won’t be able to modify the shipping address. Sorry about that! We recommend contacting the carrier directly to request a change.

If the package cannot be delivered, it will be returned to the sender.

Have your email address and order number ready, and check your order status by clicking here.

Once your order has been shipped, you will receive an email with the tracking number. Don’t forget to check your spam folder!

If you haven't received your confirmation email yet, follow these steps:

• Check your Spam or Junk folder: Our emails may sometimes end up there.
• Verify the email address used:
• Contact us with the following details:
  
  👉 Your name
  👉 The email address you believe you used
  👉 The purchase date or your order number

👉 To access your invoice, simply check the order confirmation email you received. Your invoice is available at the bottom of this email.

👉 If you can't find this email, feel free to contact us. We’ll be happy to resend your invoice quickly.

It's not possible, unless you have the option via PayPal to pay in 4 interest-free installments.

Once your order is confirmed, our team works hard to ship it as quickly as possible.

We can only modify a shipping address if the order has not yet been shipped.

• If your order has not yet been shipped, you can request a shipping address change here.
• If your order has already been shipped, unfortunately, we won’t be able to modify the shipping address. Sorry about that! We recommend contacting the carrier directly to request a change.

If the package cannot be delivered, it will be returned to the sender.

Here’s everything you need to know about order shipping times:

• All orders are shipped within 2 business day.
• On weekends, orders are collected by La Poste on Saturday until noon.
• For Express orders, all orders are sent at 3 PM on the same day, so if you ordered before noon, delivery will be within 24 to 48 hours; if you ordered after noon, delivery will be within 72 hours.
• No orders are shipped on Sundays or public holidays.

Please don’t hesitate to contact us if your order hasn’t been shipped within these timeframes.

We have 1 delivery options :

• Standard home delivery with tracking (4-7 working days)

Any applicable shipping fees will be calculated and displayed at checkout. Please note that delivery times may vary depending on your location and the time of year.

For any additional questions regarding our shipping policy, please contact us here.

Once your order has been placed and processed, you will receive a confirmation email with your order details. Don’t forget to check your SPAM folder. This email will contain a tracking number and a link to our tracking page.

Please note that tracking information may not be available immediately after you place your order. It may take up to 24 hours before the tracking number becomes active. If you don’t see an update right away, please be patient and check back a few hours later.

You can track your package by your tracking number

If you notice that the tracking of your package is no longer updated and your package is likely lost, you can contact us with your order number and any other useful details. We will get back to you with an appropriate solution.

Contact us with your order number and tracking number. We will check the status and find a solution with you.

We are truly sorry to hear that 😔

Write to uswith your order number and photos of the received items. We'll find a solution as quickly as possible.

We are truly sorry 😕

If you received an incorrect item, please write to us with:

• A photo of the received item
• A photo of the label visible on the packaging

We will then guide you on the next steps to receive the correct item.

Here are the steps to follow in case of missing products:

1. If you notice upon delivery that your package has been opened and one or more items are missing, refuse the delivery.
2. If refusing the delivery is not possible and you notice unusual signs (extra tape, torn or opened package...),
   👉 Send us photos of the package and specify the missing product(s).
3. If your package was intact but you still notice missing products,
   👉 Contact us and specify the name of the missing product(s).

We will get back to you to find a solution.

If you receive a damaged package, follow these steps:

1 .Refuse the package (if possible):

• Refuse the package at the time of delivery.
• Contact us immediately to inform us of the situation.

2. If you cannot refuse the package:

• Take photos: carefully document the condition of the package and the products with clear photos.
• Send us the photos along with a detailed description of the damages.

We will quickly assess your situation and offer an appropriate solution.

We offer 3 return options : 

• Exchange
• Refund
• Credit note

You can make your return on the return portal here.

Deadline

You have 30 days from the date of receipt to request a return or exchange.

Return conditions

• Product Condition: The item must be in perfect condition, with no signs of wear or use, and in its original packaging. This ensures that it can be restocked and made available for future customers.
• Size Try-On: We understand that choosing the right size is important. You are encouraged to try on the product upon receipt. However, prolonged use beyond an initial try-on may make the return ineligible for a refund.

Returns are free in France (for exchanges: only the first exchange is free).

Once your return is approved, you will receive a Mondial Relay return label by email, along with a return form to include in the package. It is crucial to use this label to ensure proper tracking. Using a different shipping method may result in the loss of your return package.

Refund & Exchange Processing Time

Returns and exchanges typically take 7-10 days, including a 3-4 day processing time before issuing a refund or exchange.

Absolutely! Just make sure to follow the return conditions:

• Product condition: The item must be in perfect condition, with no signs of wear or use, and in its original packaging. This is essential for the product to be restocked and made available to future customers.
  
  
• Trying on for size: We understand that choosing the right size is crucial. We encourage you to try the item as soon as you receive it to ensure it fits. However, prolonged use beyond the initial try-on may make the return ineligible for a refund.

Please see here how to arrange a return or exchange.

Used items cannot be returned.

If you wish to return an item, please keep its original packaging intact.

The return address is provided on the return label you should have received by email after your return was validated.

If you haven't received the return documents:

👉 Check your Spam folder
👉 Contact us, and we will resend the documents

It's important to use only the provided label for tracking your return package. Otherwise, your return package may be lost.

To change your return option, please contact us before shipping your return package.

Refund and exchange processing times are usually 7-10 days. This includes a 3-4 day processing time by our team before proceeding with the refund or exchange.

If you haven't received your refund or exchange after this time, please contact us with your order number.

What are Flytex compression supports designed for?

Flytex compression supports are ideal for relieving pain caused by muscle, joint, tendon, and ligament injuries, as well as other issues affecting the knees and legs.

They are also effective for common conditions such as heavy legs, muscle fatigue, sprains, strains, stiffness, dislocations, arthritis, osteoarthritis, tendonitis, bursitis, swelling, cramps, blood clots, varicose veins, edema, lymphedema, phlebitis, blood stagnation, and more.

Additionally, they are perfect for post-surgery recovery, rehabilitation, pregnancy, and post-operative care.

Observed Effects

We have seen great results for conditions like torn meniscus, old ACL injuries, and osteoarthritis. Our studies show that 80% of our customers experience relief and report the following statistics:

• 22% pain reduction
• 28% faster recovery
• 8% improvement in quality of life

There’s nothing magical about it—just real support to help ease your return to sports and improve your daily life.

The primary materials used in our compression sleeves are:
An exclusive blend of antimicrobial nylon (75%), spandex (20%), and silicone (5%).

Our products are currently manufactured in Asia. We are working towards relocating production to USA, but the size of our company does not yet allow it. We hope to achieve this next year. Thank you for your understanding.